Introduction:
Welcome to AwakeWander, where we value your privacy and are committed to safeguarding the personal information you entrust to us. This Privacy Policy elucidates how we collect, process, and share your information when you interact with our website. By using our services, you agree to the terms outlined in this policy.
1. Information Collection:
a. Personal Information:
When you engage with our website, we may collect personal details such as your name, contact information, payment details, and travel preferences. This information is essential for providing you with tailored travel services.
b. Device Information:
We automatically gather device information, IP addresses, and browsing behavior using cookies and similar technologies. This data aids in optimizing our website functionality and enhancing user experiences.
2. How We Use Your Information:
a. Travel Services:
Your personal information is utilized to facilitate travel bookings, manage reservations, and process payments for our range of services.
b. Customer Support:
We may use your contact information to communicate with you regarding your bookings, respond to inquiries, and provide customer support.
c. Personalization:
Utilizing your information allows us to tailor our services to your preferences, offering you a more personalized and seamless travel experience.
3. Information Sharing:
a. Trusted Partners:
We may share your information with carefully selected third-party service providers, partners, and vendors who contribute to the fulfillment of our travel services, ensuring your journey is smooth from start to finish.
b. Legal Compliance:
In adherence to applicable laws and regulations, we may disclose your information to authorities or legal entities when required.
4. Security Measures:
a. Data Protection:
We employ robust security measures to protect your information against unauthorized access, disclosure, alteration, and destruction. Our commitment to data protection extends to all stages of information processing.
5. Your Choices:
a. Communication Preferences:
You have the option to opt out of receiving marketing communications. You can manage your communication preferences by contacting our customer support.
b. Access and Correction:
You have the right to access and correct your personal information. If you have an account with us, you can request to view and update your information.
6. Changes to the Privacy Policy:
We reserve the right to update and revise this Privacy Policy to reflect changes in our practices and legal requirements. It is advisable to review this policy periodically.
7. Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of your information, please contact us directly.
Thank you for choosing AwakeWander. We are dedicated to providing you with unparalleled travel experiences while ensuring the utmost confidentiality and security of your personal information.
Safe travels!
Please be advised that our policies are subject to periodic review and may be updated or modified to better align with evolving business practices and industry standards. We encourage you to revisit this page regularly to stay informed about any changes.
Introduction:
Welcome to AwakeWander, where we value transparency and are committed to offering you the best service possible.
Your consultation does not automatically guarantee a reservation. Your reservation will be confirmed via email within one to two business days after a decision has been made from the list received by our agents. The cancellation fee policy will take effect once we submit your reservation. If your reservation cannot be confirmed, we will fully refund all fees without additional charges. We recommend each customer read and review the cancellation policy and consider purchasing travel insurance.
1. What CAN be refunded:
a. Flights - Cruises
b. Hotels - Resorts - Vilas
1. What CANNOT be refunded:
a. Service fees
Our service fees are non-refundable. The agency holds the right to charge clients a service fee based on the service, destination, and transfers.
b. All services are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
No refund will be given for any portions of the travel unused by the traveler after departure regardless of circumstances.
d.Hotel extensions and instant confirmation products (admission tickets, cruise passes, etc.) cannot be exchanged or refunded once confirmed
e. Please note that our service fee will not be used towards any bookings or service charges from hotels, airlines, cruises, and or any other services provided by AwakeWander.
2. Cancelation Policy:
Please be advised that AwakeWander CANNOT guarantee cancelations after the supplier's "cancelation policy." Your agent will disclose cancelation policies during the booking process. Failure to cancel within the time frame can result in a cancelation fee and or no refund.
3. Cancelation process:
a. Please note, that we will NOT acknowledge any verbal / over-the-phone request or voicemail without an initial email request. Verbally speaking with our agents will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email us for cancellation requests with your reservation number.
b. Please include:
• Name/Names
• Departure/Arrival date
• Confirmation number
4. Amendment:
a. If you need to amend a reservation such as a date, name, or adding/removing guests, please send an email directly to your agent with the following information.
• Changing departure date
• Changing check-in / check-out date
• Changing pick-up time or location
• Changing tour
• Changing guest name
• Removing / Replacing a guest
• Adding / Replacing a guest
b. Please be aware that airlines, tour guides, hotels, and other suppliers may charge additional fees. AwakeWander will NOT be covering any fees for changes made by clients.
Please be advised that our policies are subject to periodic review and may be updated or modified to better align with evolving business practices and industry standards. We encourage you to revisit this page regularly to stay informed about any changes.
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